lance M.

The Fitbit is basically a tool that anyone can use to track and quantify activity in the form of activity. That I know of they have three or four different types of devices, some are worn like a watch, some are small (quarter sized?) and they clip on to a belt, bra strap (hubba hubba), or pants pocket (or wherever). I first bought The Flex which is a wrist band. I had it only for a week and my wife had to have one too. We are both in our 40's and we are making efforts to lose weight and be healthier. We'd heard about these at loseit.com. The devices were highly recommended by many in the loseit.com community and for good reason. The Fitbit does a great job of giving the wearer a more clear and accurate portrait of activity metrics (calories burned in particular) than simply guessing based on age, weight, and sex.

I've used mine for about 6 months or so and it's worked great. I love it. My wife used it for about 4 months without a problem but then developed a small rash on her wrist where she wore her Fitbit. She let the rash heal completely, and tried wearing it again and the irritation reappeared almost immediately. She did try to wash the band before trying it again.

This was really not all the drama. I'm going to go out on a limb and guess that the folks at Fitbit are not purposely or inadvertently infusing nefarious bacteria into their wrist bands. We (humans) are living, breathing, oozing, sweating, leaking, bacteria laden creatures. IMHO, Fitbit has absolutely no culpability in this matter which is why we were so surprised by their response to my wife's request for advice.

Fitbit offered to send a replacement unit. In her case, they are sending The One which is a clip version which she'll wear on a belt or clothing.

These folks get it. Rather than shuck and jive, leaving customers to solve the issue on their own or simply lose the opportunity to use the device, the folks at Fitbit are actively guarding their reputations and relationships with their customers by going the extra mile in helping folks with this situation. I've read countless other accounts of them doing the same for others.

Great company, great product, great customers service... and an overall great customer experience.