Lalit V.

I had booked ticket with cheap o air now because of my medical conditions i can no longer travel at the selected dates i have been calling and chatting with the customer service staff for over a week now but i am getting no results at all its difficult to reach the manager if you want to complain about the services and the supervisor Kanchan and customer service Rep Paulin are Rude and Misleading customers and worse customer service Really disappointed! If there was a negative i would give to them. They serve customers with " I DONT CARE" attitude. Its been 5 days from Friday 7th October my query is still passed from dept to dept. I was given a quote by zackery for cancellation which i was happy to pay the cancellation fees of $100usd and get the refund but the greedy staff now changed the statement and claim there is no refund? HOW MISLEADING!. They give me a wait time of 12hours the first time for the manager to call back and i got this rude supervisor who does not even care to hear out the customer!. Than another wait period for 6 hours was given before a call back than another this is a total of 1 week and my issue is still not resolved... REALLY DISAPPOINTED I would never recommend this company to anyone...
AFTER ALL THIS THIS IS THE REPLY I RECEIVED!
CustomerService C. [CheapOair Rep] Dear Lalit, very sorry to hear about your recent experience with our customer service. We strive to see that our customer's have an excellent customer experience, so we regret to hear you didn't. I do see that we were able to resolve this to your satisfaction and the refund was granted. I'm glad we could work this out, and we hope to do business with you in the future.
BIGGEST LIE EVER!
Till date no refund was process in account. My Full refund was bought down to 475.00 USD AND NOW AFTER SO MANY FIOLLOW UPS THEY ARE SAYSING YOU WILL BE RECEIVING 334.49 USD?
And the processing days from 5 working days went to 1-2 weeks now its 4-6 weeks
Below are the quotes from the emails

24 Oct at 10:20 PM Dear Valued Customer,

In reference to your booking no ******, the refund request is in progress which has been forwarded to our auditors for $334.49 USD, We will ask our auditors to expedite the refund process which will take 1-2 billing cycles to process back to your account as it is being refunded directly by the airlines,.
Kind Regards
Billing Team
Deandre

24 Oct at 10:20 PM Dear Valued Customer,

In reference to your booking no *****, the refund request is in progress which has been forwarded to our auditors for $334.49 USD, Once approved the refund will be initiated and this can take 4-6 weeks to get refunded from the date of the request which was 10/17/2016.

Kind Regards
Billing Team
Deandre

I STRONGLY RECOMMEND DO NOT HAVE ANY DEALINGS WITH THIS COMPANY THEY ARE A RIP OFF THEY LIE AND TAG YOU ALONG VERY DECEITFUL CUSTOMER SERVICE!