Lakesha T.

Tip for consumers:
I was with this company for years, and had no issues till up to this point. MY ACCOUNT WAS HACKED AND INFORMATION WAS STOLEN, SOMEONE CHANGED MY PIN NUMBER AND MY PASSWORD TO MY ONLINE ACCOUNT. WHEN MY CHECK DEPOSITED I WENT TO ATM AND TRIED TO WITHDRAW MONEY AND MY PIN WAS ALREADY CHANGED, SO I WENT TO MY CAR AND GOT ONLINE AND CHANGED MY PIN AGAIN, BY THIS TIME MY CARD STILL DID NOT WORK BECAUSE OF THE WRONG PIN BEING USED TO MANY TIMES. SO THE NEXT MORNING I CALLED THE COMPANY AS SOON AS

Products used:
I was with this company for years, and had no issues till up to this point. MY ACCOUNT WAS HACKED AND INFORMATION WAS STOLEN, SOMEONE CHANGED MY PIN NUMBER AND MY PASSWORD TO MY ONLINE ACCOUNT. WHEN MY CHECK DEPOSITED I WENT TO ATM AND TRIED TO WITHDRAW MONEY AND MY PIN WAS ALREADY CHANGED, SO I WENT TO MY CAR AND GOT ONLINE AND CHANGED MY PIN AGAIN, BY THIS TIME MY CARD STILL DID NOT WORK BECAUSE OF THE WRONG PIN BEING USED TO MANY TIMES. SO THE NEXT MORNING I CALLED THE COMPANY AS SOON AS THEY OPENED AND THEY TOLD ME I HAD ALREADY USED MY CARD AND I HAD ONE MORE TIME FOR THAT DAY TO USE MY CARD. I EXPLAINED TO THEM I DID NOT USE MY CARD ANY THAT MORNING AND I NEEDED TO CHANGE MY PIN, SO THEY INFORMED ME TO CHANGE MY PIN, AND I DID AND HAD TO HURRY AND LEAVE WORK TO WITHDRAW MY CASH OFF MY CARD, BECAUSE SOMEONE WAS OBVISOULY CHANGING MY NUMBER. THE ATM ONLY LET ME TAKE OFF 600 AND I HAD 148 LEFT AND COULD NOT GET ANYMORE DUE TO EXCEEDING MY LIMIT FOR THAT DAY. SO THE NEXT MORNING I TRIED TO USE MY CARD MY PIN WAS CHANGED AGAIN, AND I WAS LEFT WITH ONLY 5 DOLLARS, AND I TRIED TO LOGIN INTO MY ONLINE ACCOUNT AND MY PASSWORD WAS CHANGED SO I HAD NO WAY OF GETTING INTO MY ACCOUNT. I RECEIVED AN EMAIL STATING MY PASSWORD WAS CHANGED THAT NIGHT AND IF I DID NOT MAKE THAT CHANGE TO CONTACT THE COMPANY, SO I SENT THE COMPANY AN EMAIL AT THAT TIME BECAUSE AT THAT POINT I KNEW MY ACCOUNT WAS HACKED. I WENT TO THE ATM THAT MORNING AND MY PIN WAS CHANGED AGAIN . I WENT TO WORK CALLED THE CARD CHANGED MY PIN AGAIN SO I COULD GET INTO MY ACCOUNT AND MY BALANCE WAS 5. I CALLED THE COMANY AND FILED AN DISPUTE ON THE 2ND OF AUGUST FOR MY 100 THAT SOMEONE HAD TRANSFERED FROM MY ACCOUNT TO THEIR ACCOUNT, I HAD THE PAPERS FAXED OVER ASAP, FILLED THEM OUT AND FAXED THEM BACK, I CALLED EVERY DAY FOR AN UPDATE. AND WAS TOLD I COULD NOT TALK TO THE DISPUTE TEAM. ON THE 15TH OF AUGUST I CALLED AND THEY TOLD ME MY DISPUTE WAS DENIED AND I HAD TO WAIT FOR A LETTER IN THE MAIL TELLING ME WHY. I ASKED THE GUY WHY DID I HAVE TO WAIT WHEN I HAD HIM ON THE PHONE AND HE COULD JUST TELL ME AND HE SAID WHEN I GET THE LETTER AND IF I HAVE ANY QUESTIONS TO CONTACT THEM BACK. THIS IS THE VERY REASON WHY HACKERS GET AWAY WITH THE WRONG THEY DO AND PEOPL LIKE ME SUFFER. I HAVE 6 KIDS 2 GRANDCHILDEREN AND WORK 7 DAYS A WEEK. 100 IS NOT A LOT OF MONEY TO SOME WHEN A PERSON IS A SINGLE MOTHER AND TAKING CARE OF HER KIDS THE BEST WAY THEY CAN THEN IT IS VERY MUCH SO A LOT OF MONEY. PLEASE DO NOT USE THIS COMPANY, I HAVE SWITHCED TO CHIME AND I LOVE THEIR CARD. THANKS AND I HOPE THIS HELPS SOMEONE. THIS COMPANY HAVE INSIDE HACKERS AND SCAMMERS.