I've been using Chewy for the last couple years which started when I first got my dog. I had a couple questions regarding dog food and customer service was so quick to reply. Not only did they answer my question but they asked me all about my new puppy.
On another occasion I needed to switch another pets food after just ordering a bag. No worries though, chewy just had me donate the unopened bag instead of returning it and sent me a refund.
I'm also that person who doesn't realize I'm out of food until the day before. But that's OK bc I place an order at 3 pm and the food is here the next day.
There is not enough good words for Chewy!