Laina I.

Laina Hicks is racist. She AGGRESSIVELY defended her white stylist who was not familiar with simply straightening ethnic hair, and who damaged my hair on Valentine's day, leaving it frizzy and wavy still. I tipped anyway because that is the polite thing to do.

Lanay grabbed my hair angrily as she spoke down to me, accused me of putting her stylist down when all I said I have had my hair done in this conditon and it turned out done well when she kept asking me when the last time I got my hair cut was, and when I kept telling her I don't remember. She then pulled down on my hair while talking to me in an angry way, and I got up because I was shocked. She then turned around and acted like the victim, and like I was threatening her, while grabbing my arms, trying to knock my phone out of my hands so I couldn't record everything, Laina manhandled me out of her store.

There are bruises on my arm where she grabbed me. She then continued to act like the victim and told her staff to call 911.

Her prejudiced perception motivated her to blatantly lie to the police officers about what I had had done. The police told me that Laina said I was charging towards her with a hot cup of tea, when before she manhandled me, I put my cup down which was only warm, in order to try to get my phone to video record and protect myself. I called the police immediately and sat inside my car on the other side of the parking lot and waited for them to arrive. Another employee came out to refund me after they had to convince Laina to refund me WHICH THEY LIED ABOUT, THEY DID NOT REFUND ME!

This all happened the day after my bad styling. Prior to the incident I came back to get it retouched because over the phone Laina admitted that she saw the hair was done improperly, and she said she "didn't want to intervene", so that was more important for her than me getting a decent drying and straightening that I paid for. She also purposely butchered my unique name. This is the only footage I was able to get. You can see her trying to knock the phone out of my hand for a second time in the video I posted on their Yelp page. She also grabbed my phone very aggressively. I'm surprised the screen isn't damaged. I will be filing a police report for the assault.

Laina Hicks is racist. She AGGRESSIVELY defended her white stylist who was not familiar with simply straightening ethnic hair, and who damaged my hair on Valentine's day, leaving it frizzy and wavy still. I tipped anyway because that is the polite thing to do.

Lanay grabbed my hair angrily as she spoke down to me, accused me of putting her stylist down when all I said I have had my hair done in this conditon and it turned out done well when she kept asking me when the last time I got my hair cut was, and when I kept telling her I don't remember. She then pulled down on my hair while talking to me in an angry way, and I got up because I was shocked. She then turned around and acted like the victim, and like I was threatening her, while grabbing my arms, trying to knock my phone out of my hands so I couldn't record everything, Laina manhandled me out of her store.

There are bruises on my arm where she grabbed me. She then continued to act like the victim and told her staff to call 911.

Her prejudiced perception motivated her to blatantly lie to the police officers about what I had had done. The police told me that Laina said I was charging towards her with a hot cup of tea, when before she manhandled me, I put my cup down which was only warm, in order to try to get my phone to video record and protect myself. I called the police immediately and sat inside my car on the other side of the parking lot and waited for them to arrive. Another employee came out to refund me after they had to convince Laina to refund me WHICH THEY LIED ABOUT, THEY DID NOT REFUND ME!

This all happened the day after my bad styling. Prior to the incident I came back to get it retouched because over the phone Laina admitted that she saw the hair was done improperly, and she said she "didn't want to intervene", so that was more important for her than me getting a decent drying and straightening that I paid for. She also purposely butchered my unique name. This is the only footage I was able to get. You can see her trying to knock the phone out of my hand for a second time in the video I posted on their Yelp page. She also grabbed my phone very aggressively. I'm surprised the screen isn't damaged. I will be filing a police report for the assault.

A salon in the same parking lot saved my hair and made it look fabulous even with all of the damage lanay's stylist caused!