Lacey J.

I have spent hundreds of dollars on doordash. This last time I had ordered sushi they had put something in the sushi I was allergic to after I called the restaurant in advance and also placed my order exactly the way the restaurant told me to on the doordash app. I tried calling the restaurant no one answered so I called the complaint line for doordash. I told the gentleman that I did not get my correct order and I spent almost $50 this time and I would like a refund. I even sent pictures of what they put on it and a snapshot of what I ordered. The gentleman on the phone told me he would have to send it up to a higher team so I can get a refund which I was okay with and credited my account $20 for the trouble. I did not ask for the $20 credit. I did not get any email from customer service like they said I would within 24 hours. I did not get my refund 10 days later I called back. And the lady on the phone told me that it was already resolved I got a $20 credit. I let them know that I did not get to eat that night and also I would like my refund and they still refuse to give it to me telling me that they can't go anymore higher. They even empathized with me telling me they would be upset too and that it wasn't right. I deleted doordash so did all my family and friends. I honestly feel that doordash is a joke. And I hope one day they get it together or go bankrupt. It's not fair I spent that much money not to get to eat it or even get the same order but correct. I was in total disbelief. I might have lost $48 but they lost a customer that spent hundreds of dollars. I still feel like I won! Lesson learned. I can't believe they were willing to lose a customer over $48 who spent a lot of money going through doordash the last 2 years.