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06/05/2019 Update from my previous review: I finally received a refund but only after I submitted numerous complaint emails... Agoda did eventually honour their Best price guarantee. It took over a month though.
Original review: Best price guarantee is a sham... I booked and paid for 2 rooms for 6 nights on Agoda. I found the exact same booking on Booking.com so took all the screen shots as requested and submitted the online form with attachments. It stated 2 days for a response. It is now over a week later and I have heard nothing! Booking.com includes all the taxes etc in their price, Agoda doesn't until you have already put in your credit card details in. I sent them an email regarding my online price match and all I received back was a generic email... I will NEVER bother with Agoda again. Their price was over $120au more expensive once they added in their taxes... Shame on you Agoda for misleading your customers.
Kylie C.'s review of Agoda earned 2 Very Helpful votes
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Never book with agoda again! I did two bookings with agoda, the first one had additional cost for...
