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Kyle M.

Contributor Level

Total Points
80

1 Review by Kyle

  • FreightCenter

3/16/22

Should have went with FedEx! My shipment made it to the state I live in on the estimated arrival date. Instead of dropping my shipment off at the terminal the carrier decided to take my shipment on an extra 2500 mile road trip! I watched tracking the whole time and called freightcenter.com multiple times. They could not give me an answer on why this was happening or give me a new arrival date. I finally got my shipment two weeks late! Freight center tells me that the original date was an estimated date. I understand freight center is just a middle man and it was really the carriers fault. Freight center will do nothing to make this better. Not even a partial refund or a even a call back to apologize! Don't waste your time and money with a middle man and go straight to a real carrier.

Tip for consumers:
Horrible customer service

Products used:
Horrible customer service

Service
Value
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Returns
Quality

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