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2 Reviews by Kyle

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Amazon used to be a good company. Ever since Bezos became the richest
man in the world they apparently stopped caring about quality or
customer service. I ordered the Onelink Safe & Sound by First Alert
and they sent be a clearly defective customer returned item that
already had the "discharge" tab on the back poked through, which
permanently disables the battery after the smoke detector has failed. I
let them know and they claimed to have refunded my money (but days later
the refund still hasn't shown up on my credit card online statement),
but wouldn't issue a replacement and told me to buy another one. So I
bought another one and waited for it to arrive. I opened it and
immediately saw that it had previously CAUGHT ON FIRE. There were very
clear burn marks on the item. I appreciate the irony of sending me a
smoke alarm that had previously caught on fire, but I didn't exactly
plan on spending hundreds of dollars on a paper weight. So I contacted
them again and informed them of being sent two clearly defective items
in a row. However, for the second item they are refusing to issue a
replacement that hasn't been on fire and are making me jump through
hoops to get a refund. Absolutely awful customer service.




Product availability, rebate information, and "Authorized Dealer" information listed on this website is misleading and/or false. Good pricing, but don't count on getting your item delivered in a remotely reasonable time after they've already charged you, actually getting rebate money back, or having a full manufacturer's warranty.

Kyle Has Earned 3 Votes

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