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I found Collage.com on a google search for gifts for my mom, and they were so heavily advertised, I thought it had to be good. 10 days after I ordered, I got a message saying that it was taking longer an expected to ship. The quoted time initially was something like 5-7 days to ship. Okay, fine. Then on day 14, I get a message saying it shipped. Great! Does my package ever leave the facility? Nope! I messaged them for a second time to ask what happened to my package, and they said they would get back to me. Never heard from them. Now it's the 21st of December, I need my gift. I message them and tell them to give me a refund. Within a couple hours, I was refunded my money.
Don't order from these people! Especially if it's closer to Christmas. They can't handle business. Order from Personalization Mall. I've had 2 gifts DELIVERED within 3 days of ordering.
Kylee L.'s review of Collage earned a Very Helpful vote
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Hi Kylee, this is Shell with Collage.com. I'm so very sorry! I don't know how this happened but I'd like to get to the bottom of it. I'd love the chance to make this right for you. Please email me at support@collage.com and in the subject line please put "Attn: Shell Sitejabber" so I know it is you. I look forward to hearing from you and have a wonderful day!