When I first opened the case and admired the ZAD800CE I ordered, I was really impressed with the craftsmanship and attention to detail put into making it. When I played it and heard its tone, I was hooked. The guitar looks amazing on the website and is even more so in person. I have been in need of a 12-string guitar as well, so I went ahead and purchased the ZAD900ce 12 string guitar and am super pleased with its quality, tone and big sound it presents along with the different options it brings to certain songs; I certainly will never let it go. Customer service was second to none as well with all the extras included. Many thanks to the Zager family for taking care of my needs.