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On February 1, I had a long telephone conversation with Lauren at Houzz trying to get our "Pro+" account canceled. She sent me an email stating that she will "put in a request to cancel your Pro+Marketing Program" and "you will no longer be billed by Houzz". Well on February 20th Houzz charged our credit card $150.00. I immediately emailed Lauren. She replied "the request to cancel your subscription on 2/1 was approved." She had to follow up with the billing team to request a refund. This morning I received an email requesting that I sign the "Early Termination Pro+ Cancellation Request" to formalize the agreement. But the agreement states that "you agree to pay an early-termination fee equal to the lesser of (i) four (4) months of fees for early-terminated Services" which Lauren on February 1 agreed to waive. Houzz continues to operate when they treat their "Pro+" members so poorly. They continue to operate by hard selling companies to join and then never letting them leave without harsh financial penalties. My recommendation, DO NOT JOIN, BUY, OR PARTICIPATE IN ANY WAY WITH A COMPANY THAT MAKES IT NEARLY IMPOSSIBLE TO LEAVE ONCE YOU FIND OUT IT IS A WASTE OF MONEY. THAT'S WHAT SCAMMING IS ALL ABOUT.
This company deserves a negative rating. Do not join as a professional. Our office manager was talked into joining this organization. We haven't received one lead and we have been trying to cancel our contract for two years. We are now going to take this to an attorney. They are that bad. Our account representative Shivali is the WORST CUSTOMER SERVICE REP I've had to deal with in years... * If she gives you a call, hang up fast, she will yell and argue, she is rude and disrespectful, and a liar. In my opinion this organization could be a marketing scam.
*Personal information redacted by admin
K W.'s review of Houzz earned 10 Very Helpful votes
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From a software perspective the platform seems fine. We evaluated it for use but decided not to...
