Kumin h.

I ordered clothing online on H&M website, I have been waiting for 14 days and only receive one of my shipment, the other one they said it was delivered, but I didn't receive it. I call and email customer service, they didn't mention anything for refund or help me to look at missing package. So I call customer service again, they told me I have to wait another 14 days from the shipping date to get the refund. I feel really frustrated that I couldn't get my refund right away, they might just take away my money. I have to wait another 14 days to ask for refund and I am not sure if they are trustful. I never buying clothing online within Canada retail store have to wait more than a month to get my shipment. I will not use online shopping from H&M again. It is terrible