Ksenia T.

Worst company to deal with! DO NOT BOOK ANYTHING WITH THEM. Booked a hotel with them, they confirmed but later said it wasn't available and gave me a way inferior hotel in a worse location and told me it was "even better". I refused to stay in the new hotel and went to the original one I wanted and the hotel said they had availability. I asked Priceline to transfer me back to the original hotel I wanted to which they NEVER responded in time and my WHOLE 13 night booking at the other hotel was completely cancelled because Priceline did not bother informing me that if I didnt show up the first night, it would be null. So Priceline basically just stole $3500 and won't do anything to fix other than give generic excuses. Absolutely useless customer service. They will take your money and run with it.
This company should be sued for FRAUD!