k S.

I have had a time with my order! I ordered 2 sizes of a dress and the smaller one did not fit. I returned it within the 30 days and had only tried it on once. I tried the larger one on and still it did not fit my body type, so I sent it back. I received a refund on the larger one, but the email was stating that it was the purchase order # of the smaller one and I never got an email about the smaller one being refunded. Some kind of mix up. I then received the larger dress back in a box ( I received an email stating that it had already been processed for a return)... 3 months later... stating that they needed more information before it could be returned. I was confused, so I emailed customer service. Then they told me that I would not be receiving a refund because the warehouse had decided that it had been worn, washed or damaged in some way. There was NO damage on the dress. I had only tried it on and sent it back. I called customer service to explain that I thought there was confusion and that someone just decided to make that decision without having cause and they pretty much said "hey, you have one dress and we gave you a refund on the other, what else do you want?" I told her that I wanted a refund. The representative finally got very irritated and became quite rude so I asked for a supervisor. I was not going to stand for their decision when I knew that nothing was wrong with either of the dresses that I sent back. The supervisor was nicer, but he still said that the warehouse makes those decisions. I told him that someone did it because they couldn't explain the mix up in my returns and he said that he would look into it. So... now I am waiting again to hear from him after he "looks into it". He said that they are supposed to take photos of the damage that they claim. I told him that I wanted to see those photos because the dresses still had the tags on them when they left my house. The dresses were nice. Return experience... not so much!