K S.

DO NOT order from LampsUSA. Their return policy is meaningless. We ordered a set of wall sconces to match an existing chandelier but the finish on the one we opened was hideously wrong (orange rather than Antique Gold). Turns out that, because the items were sent from the manufacturer (Capital Lighting), the manufacturer's return policy was in effect, not the LampsUSA policy as stated on their website. The manufacturer refused to accept the return because the boxes had been 'damaged'. The only damage to the boxes when I submitted the return was from the removal of the shipping label which was required to return them. One, but not both, of the boxes was subsequently damaged by the shipping company, but Capital rejected both. My only options were to lose the money I paid or have the unusable items returned to me, which I did. In other words, the items were never returnable because the mere placement of a shipping label on the box rendered it in less than original condition. If there had been an option to give LampsUSA a lower rating than a 1, I would have. The return policy on their website is meaningless because it does not apply to all (if any) items they sell. Photos of the so-called damaged box (after it was returned to me) appear below. Note that both 'Factory Sealed' stickers are intact. There is also a photo of LampsUSA's response to my complaint about Capital's failure to accept the return.