Kris W.

Years ago I found a great person on Rover so I tried it again for a 9 day trip. We met twice with the sitter, wrote very detailed instructions to refer to and stressed many times to not let our dogs out of our fenced in 1 acre. The 2nd day of our trip I got a call from a friend, not the sitter, telling me my dogs picture was on Facebook. My good community trying to find his home and owner as he was laying in the middle of the road, hit by a car! My neighbor had CONVINCE the sitter to go with him to the vet's office where my dog was euthanized. The sitter had ONE JOB - keep my dog's alive. He failed miserably and it took me a week to clean my house from all of the dog and cat pee. I must be a terrible judge of character. When I read Rover's policy I decided to not even call them. You have to report this kind of stuff within 48hours and they state that you have to deal with the sitter first to receive any sort of vet bill or cleaning compensation. The sitter's broken down car left oil stains all over my driveway, I'm quite certain the sitter does not have the $2000 I am out thanks to this. I will NEVER, EVER use Rover again.