Kris V.

I am a property owner who has used vrbo for years. My opinion of this company has gone from a 9 to a 1 over the past year. They have focused on increasing profits while foregoing customer service. They charge renters a service fee and can't tell owners how the fee is determined. In my opinion the fee keeps increasing. They now hold owners money until a day after the renter checks in which of course makes them more money. I understand companies exist for profit but if they only focus on profit they may find competitors will seize the opportunity to offer a better option. For over a decade I happily used only vrbo to market my property. This year I am utilizing other options. Renters, look at the service fee vrbo charges!