Kristin S.

I ordered 2 pairs of glasses on January 19,2018. The frames I ordered showed as being in stock. What a lie! My credit card was charged for both pairs immediately. I received my first pair on February 2nd. They were half the price I wouldve paid even with insurance, the frames seem to be authentic, the high index progressive bifocals seem just as ordered. But it I s now February 15 and no word on my second pair, despite being charged for them. I called customer service 3 days ago and was told my glasses were at the lab. I requested that they cancel the order and refund me but was told that it was too late. I am beginning to doubt that I will ever receive them, and this company obviously lies about their inventory and turn-around time. If I dont receive them by next week I will take action through my credit card company.