Kristin M.

Customer service for Groupon is ridiculous. Had issues with a promotional code not applying to a purchase on an local activity my daughter has been dying to do or else I wouldn't have even bothered. When I saw what my help options were I saw that the live chat was available. I figured "great! This will probably be a fast solution" WRONG! I talked to multiple people and kept having to explain what was my dilemma over and over and sending screenshots of the error message, they kept terminating the chat! After the 4th attempt to get this resolved I was told that they were going to escalate to an account specialist because they had no idea why I was having issues. I told them don't even bother I am no longer worried about purchasing this the operator told me that they respected my decision and terminated the chat. After an hour I receive an email from a Groupon account specialist that said they review accounts over time and I found I violated their terms and my account has been closed! All because I asked for help! So I immediately contacted them again asking why they would do that and of course had no explanation but opened my account again. I re logged in, wiped my personal information and decided I was done with Groupon! Good riddance!