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Have ordered from them for 9 years and always had a good experience. I had my sister purchase a pair of UGG Bayson boots for my son for his birthday. I could not believe my eyes when they came. They were completely used, like months and months and maybe a year used. Soles were completely dirty and worn down, scuffed really bad on top and somebody tried to put polish on them, which made a nubuck boot look shiny in areas. The inside lining was so matted down and had a green gum stain inside. I mean, is this Ebay or what? I could not even sell these on Ebay, no one would buy them. Kudos to them for good customer service of accepting a return from a customer who wore the heck out of these and had the nerve to return them (WHO DOES THAT?). But shocking to me is that 6pm re sold them. So shocked and appalled that I will never ever shop with them again!
Kristin G.'s review of 6pm earned a Very Helpful vote
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I ordered a bag to Ukraine and paid all taxes plus shipping. The bag arrived defective - the logo...
Hello Kristin - thank you for letting us know about your sister's order! We sincerely apologize for the condition in which you received these boots. Occasionally, we do have returns that come back to us, the same way we would if we were a brick and mortar store. Our warehouse usually does a great job when it comes to going through these returns but once in a while something can get by and we believe this is what happened in your case. We hope our Customer Loyalty team was able to assist with this order and the boots were either replaced or refunded in full. If you have additional questions, please do not hesitate to reach out. Thank you.