Kristine M.

I purchased a new V15 absolute from Costco, and after 2 months of use the vacuum stopped working. After spending an hour on hold, I finally was able to speak to someone who walked me through the extract troubleshooting steps I did prior to calling (so a waste of time) they then determined the machine needed to be replaced. I shipped the vacuum back to Dyson on Dec 4th and now one month later still haven't had confirmation on when I will receive the replacement. The lack of support, difficulty to reach any customer service rep who knows something, and total lack of empathy for customers who spent hundreds of dollars on a vacuum that lasted 2 months. Dyson has lost a customer for life.