Kristin C.

I saw really good reviews for this business and decided to go with them to help me, as i am very busy at the moment and didn't have the time to dedicate to doing this assignment and wanted to use them more for this course. They were more expensive than others I found but I wanted to go with the best that I could find and most trusted. I ordered the paper on a 2 day deadline. The day that it was due, I used the online chat feature to speak with them in regards to the order. They told me that I would receive a notice once the paper was complete. The time went and passed and nothing. I called, used online chat, and emailed but received no communication from them. I disputed the transaction and that seemed to have gotten someone's attention because i finally got a communication 6 hours later that the paper would be delivered in a few hours. I expressed my dissatisfaction with the way that I was ignored and that I paid for expedited service and was not even warned. 7 hours after that, I emailed again stating that I still had no paper or resolution to my issues. At about 17 hours after the assignment was due to me, I get notification that it came through. When I responded about how I could file a complaint, as their website states you can do, I got a response that I received the paper. Regardless to if I received the paper, it was 17 hours late and it was unacceptable customer service on their behalf. They didn't have the decency to care about my concerns for the lack of communication and nonchalant attitude regarding my concerns. I am very upset!

***Update: After I told them that they should offer me something off a future service or something, they decided to give me a free 2 pages and they wanted me to update this for people to see. However, I had to suggest it. They get 2 stars instead of 1. I will update again after I get the second essay back and graded.***

***Update #2: I received the paper from them 4 days than anticipated so they are trying to be helpful at this point. They get 3 stars from me.***