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Kristina B.

  • 2 Reviews
  • 16 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since December 2016

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2 Reviews by Kristina

I purchased these free people pants in teal/black combo what I received was the opposite. I received white/black combo. I would never order transparent pants. I immediately contacted overstock & was advised it was a marketplace seller "BHFO". I called BHFO left 3 messages no response. I also emailed them no response. I have given this company plenty of time to respond and they do not. What a waste of $ & their customer service stinks. And I also ordered free people bra and it looked used. No tags.
BEWARE! Do NOT expect your items shipped & horrible customer service

I have place 3 orders within December 24th - December 26th. All items have been in cart & I have paid for ALL items. I have paid extra to ensure items are sent to me by January 1 as stated in freepeople website. Out of the 7 items I have purchased only 1 item is in stock. So my entire order was cancelled by Micheal the supervisor. This is ridiculous and their customer support is awful. I requested to be transfered to a supervisor then he placed me on hold stating that he was communicating with his co worker as to my order being placed on "hold status". He said hopefully we have good news then he provides me with an inventory phone # so that I can call & inquire about my order. After a few minutes he comes back & advises me his
co worker misunderstood his question. All items you ordered are out of stock that I placed on Dec 26th .Then he tells me if I would like to cancel my order? Then within 2 seconds the call is dropped. Freepeople online is awful and the company takes no consideration when it comes to their customers. Freepeople lacks customer satisfaction and their quality in the non existent customer service needs to be resolved. This is upsetting. If I had not called or looked at my fp account online I would be under the assumption that my order is on it's way. It was ME the customer that asked. They did not bother to send me an email. A very misleading company who promotes items that are not on sale. What a scam after having access to my credit card.

Kristina Has Earned 16 Votes

Kristina B.'s review of BHFO earned 13 Very Helpful votes

Kristina B.'s review of Free People earned 3 Very Helpful votes

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