kristie g.

WORST EXPERIENCE EVERTALK ABOUT DROPPING THE BALL!

Went online Friday, June 26th around 140p. Got really excited to get a new phone since I haven't upgraded with Verizon in over 3 years. Honestly, because my bill is way too high for what it's worth. Plus, Verizon is just not great with customer service. S0 LET ME TELL YOU that is an understatement. Ordered the phone online, worst experience ever since the page kept refreshing and losing all the information that I had entered. Got to the checkout and couldn't even click on the box to accept terms and conditions. So, I had to open another web browser to login only to find that everything I had saved on the order was missing. Even more annoying once I completed the order, I checked the app on my phone and it still showed I added a phone in my cart that wasn't completed. SO, the website and the app DONOT link up and takes about a day or two. SUPER confusing. I decided to do in store pick up for my order. BIG BIG mistake. I chose this option so I could get it the SAME DAY or at least by Saturday. So, they send you an email saying "do not just run to the store right away!" OHHH how I regret that. Checked my email & app almost every hour seeing when the phone "will be ready" which by the wa, makes no sense! How hard is it to bring a box out to the front of the store? NEVER did I EVER get a notification that the email stated "when its ready!". So, on Monday around 11am, I called to see what the $#*! was going on, and the agent on the phone named Jennifer, said when an order has been passed the three-day mark, it automatically switches to delivery. So, I confirmed my address with her and expected the phone on Wednesday. All good. THEN on Tuesday Morning I checked my app again to see the new status of my order, only to see the order has been CANCELLED. Are we having fun yet?
Called AGAIN! And they lady said I will have to transfer you to sales to REORDER the phone. At this point I'm very frustrated. I then speak to someone how seems to know that they are talking about. She said that orders switching to "delivery" is NOT A THING. Literally the girl said "she made that up." So she reorders my phone, ensures that I will get this phone OVERNIGHTED. DID I SAY OVERNIGHTED? By 8pm on Wednesday. But the catch was I have to be home ALL DAY to sign for it. So, I stressed ALL day checking the UPS tracking order to make sure I was home. Even LEFT WORK for about an hour to be home to catch the UPS guy. Got off work, checked my phone only to see that the order will not arrive until THURSDAY! YAY! SO that means I have wait around yet another day to see when this stupid phone will show up JUST to sign a piece of paper. I call UPS to see why they are delivering my shipment a day late. UPS tells me that it's because VERIZON didn't send my order until 5PM! Meaning there is no way it would make overnight! Then I call Verizon very upset, (obviously) and to ice this awesome cake I got HUNGUP on! Called AGAIN! And still no help whatsoever. Worst experience I have had and WILL have. If you are even thinking about using Verizon, just DON'T.