Kristal T.

My university uses Booktopia to order our books from for our units. I searched my unit, saw the book that's needed and bought it. A week or so later, but as early as I could have been told, our lecturer said we needed a different book and was told to ignore what was on Booktopia. I then had a live chat with Booktopia and explained the situation, that there was an error on their website and I had purchased the wrong book and asked if I could exchange for the right book. I was then told no I couldn't, it was my fault I got the wrong book as I hadn't checked with my lecturer first, that their website is a guide only' (but that's not written anywhere) but why would I need to check with my lecturer first if when I search my unit that's what comes up? Isn't that what normally happens with a booklist website, it's correct? Apparently it's classed as a change of mind purchase' which they don't refund, even though I asked for an exchange, not refund. I now have a $50 book which is of no use to me. Wont be recommending this place to friends and family.