Kris P.

Ordered Surface Pro 7, Keyboard and Pen - didn't like the product.

Been trying to get a return label since the second day I got it to no avail.

Customer service keeps making excuses that return shipping label has been sent.

It has been 14 days now. I have been calling them every second day, everyday, now two times a day.

They keep saying that return label has been sent to the email address.

Asked for alternate email which has been provided but no return shipping label still.

I'll keep trying to get that label as I don't like the product and they offered 60 day return.

Really upset over this as it is beyond poor service.

They have to stand behind their product and what they advertise for rerturns.

I would suggest not to buy from Microsoft Store all.

Find the product an Amazon or somewhere it is easy for return.

Keep it in mind. So frustrating going through this hassle to return.

I'm not even sure now if they will even refund after receiving the product.