Kris M.

I have been a frequent and loyal customer of swap.com for years and always gave them 5 Stars for value and customer service…but NOT anymore! I'm not sure what's happened but the entire year of 2021 has been a complete failure in service on their part and a constant source of frustration for me. Orders have taken up to TWO months to be shipped out from date of purchase. Returns I sent back months ago are still NOT processed. And customer service is nearly nonexistent! I have had maybe 1/4 or less of my inquiries about orders/returns responded to! Literally NO return response from customer service regarding important and legitimate issues. Money I've spent with their company but have received NOTHING in return. Oh! And about 1/3 of the items I ordered (in multiple orders) were suddenly ‘unavailable' or went suddenly missing by the time items were finally shipped (over a month later in most cases). I was eventually refunded but cannot fathom how this regularly happens with this company. I suspect they won't be around for much longer—I've already switched to ThreadUp where customer service is awesome!