Kris C.

I signed up for a two week trial that cost around $7. Toward the end of the trial, I tried to cancel my account, but the website conveniently didn't recognize my email and I was unable to sign in. Multiple phone calls and emails later, I was able to get the account canceled, but would not be refunded the full billing cost of a months subscription despite the fact it was a result of their error. I will be escalating this to whatever in whatever way I can, but the unethical business practice is unreal.

Update: after threatening legal action, their customer service finally responded by blaming me for the applicable error, and billing me yet another cycle. Run from this company.