Kim A.

I ordered a UC blanket for my nephew's graduation. I was attracted by the fact it literally states on the website..."Most items ship from our warehouses in 2-4 business days. With standard delivery most items arrive in 7 - 10 business days, although in for many items it can be much faster, more like 3-5 business days"...as I was hoping to get the gift before his graduation celebration. I didn't get it in time, which didn't surprise me, as I knew I was cutting it close, but I assured my nephew I'd have it when he came to visit at the end of the month.

Three emails and one voicemail later, my order still says Processing (It states the product is in-stock, so that should not be the issue.), and nobody has returned my messages. My nephew will be here next weekend, so I am now disputing the charge and will order the same blanket from Rally House in hopes he has it next weekend.

I'm not a complainer; however, to be completely ignored is just not okay if you want to run a successful business. Even if the blanket was going to take longer to get here, RESPOND AND LET ME KNOW, so I know if I need to replace the gift or not. I've taken screenshots of the item indicating it is in-stock, as well as of my order confirmation that STILL says processing. (I ordered on June 5...it is now June 23.)

I rarely write negative reviews; however, I would not recommend this company, especially if you are depending on their shipping advertisement to be truthful/legit or value good customer service.:-(