K R.

I wrote a review describing my experience with Delta Closeouts a few weeks ago. Here's the update: it has taken weeks to get the refund from these crooks. I sent the camera back and it was signed for on 11/23. After a few days, I finally reached "Jerry" (who also goes by Peter and Leon--same accent, same rude behavior). He told me that I would have to forfeit a 15% "restocking fee" and pay the shipping costs. I protested the restocking and shipping charges, (since they sent a refurbished camera instead of the new camera advertised) but as I was also out $389 for a $209 camera (original cost on the website for the Coolpix that I ordered), there was no point in arguing with him.

On Black Friday there was no answer at any of the many company phone numbers (Allstate Cameras and/or Delta Closeouts)). Finally, on Monday, Nov 30 my husband got Peter (Jerry) on the phone. It took two hours of calling on three different phones, and being on hold for a long time. It seems that Jerry/Peter has ID-ed the incoming numbers of problem customers and avoids them. Eventually when we did get someone, we were redirected to a Customer Service Department and there was Jerry/Peter on the other end. He told me that the company policy (no where to be found) is that refunds take from 10-14 BUSINESS days! He then counted down from the 24th ("Frank" signed for the camera there on the 23rd, but that didn't seem to matter to Jerry/Peter) and told me that the refund would be processed on Friday, December 4. Yesterday my husband called again (took hours to get a body on the phone), got Jerry/Peter as usual, and was provided a Transaction number indicating that the refund had been made.

Today is Tuesday, December 8th. The refund appeared in my account today, this morning. Not Friday, not over the weekend, not yesterday. This is 16 days from the date the package was signed for--with the appropriate Return Authorization Number issued by Jerry/Peter.

Of note: there was no deduction for the "restocking fee" and no deduction for any shipping fees. The entire $389 was returned to my account (I'd paid with my debit card, thank God... no having to deal with the credit card company and no access to my credit by Jerry/Peter).

For anyone else who has had to fight with this fraudulent company, I suggest nonstop calls, emails and explanations to this creep that you will take the matter to the NY State Consumer Protection authority, to the NY State Attorney General's Office, etc. Jerry/Peter is rude, condescending and nasty, but he is not stupid. He certainly understands that the state can take serious actions against his scam enterprise.

Good luck!