Kimberley v.

Total scam! I would say great stuff until you need to return anything, but the fact that I returned 6/7 products I ordered probably says it all.
So I returned all but one product - value €22.50. Based on this, I should have received a refund of €159,30 but instead I only received €129,60. The difference is €29,70. I contacted customer service and kept getting vague or simply wrong answers, from saying it is the refund fee (which apparently changed from £1.99 to €29.70 over night and is now being applied even though I returned in store which is free according to their FAQs) to switching it to a restocking fee to suddenly saying it is an additional shipping fee (again, I returned in store and had already paid the initial shipping fee). At no point did they react to my request for a clear overview of the fees.

Every one of their responses to the complaints (and there are MANY with the exact same experience) on here says that they would like to resolve this through their customer service. The same customer service that has now ignored me for a week. Yeah, that is going to work out for sure.

NEVER order from this place and good luck to those who already have...