Customer service Amy was very prompt in sending a confirmation email regarding the model I was purchasing. Order and oversea shipping was completed very quickly after that. Tracking service was useful, although the minor issue was that I couldn't google any details about the delivery services StoreBattery used. Nevertheless, the tracking info was quite detailed and accurate. Got my item on the 8th or 9th day after my order. Adapter was wrapped securely with bubble wrap in a fitting small carton box. I am happy with the service and the purchase