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I have a deposit on peopleperhour.com, but I cannot get it back to my account because they require me to submit my PayPal account in their system. The problem is that they changed the answer to my security question (I guess there was a bug with their system or they did that intentionally because my friends also got this problem), so I'm not able to update anything in my account.

This is a robber company. They have my PayPal account in their system and give me an excuse that they need me to submit my PayPal account on their payment page. I also worked as a customer representative many years ago. I know you can always send money to customers' accounts without a problem. Anyway, their policy is the bible and we all need to follow it no matter how unreasonable it is.

Do you know how long I got a genuine reply since I contacted them for the first time? Almost 5 months. They keep closing my ticket or sending me rubbish templates. I finally got a real person to talk with this month when I said I would report them to BBB. They are so insolent. When I talk to a real person, the agent keeps blaming me that I forgot the answer or I have someone changed my security question. That's impossible. I'm not a fool. I wrote down the answers when I set them at the very beginning and I never shared my account with anyone else. This is not a problem only happening to me, but they think it's my responsibility.

They asked me to give them my ID information to get my money back and I refused. This is ridiculous. They hold my money and ask me to sell my privacy to get back the money that belongs to me. To be honest, I don't want to offer any personal information because I don't trust their system and the ethics of their company.

Besides, they said they needed my ID information to match my identity with the name set on my PPH profile, and then they would be able to reset the security question for me. I told them this wouldn't work because the name of my account is not my real name (they didn't require a real name for a buyer's account when I registered my account). There are so many other ways to confirm that I'm the owner of my account, but they choose a completely ineffective one.

In a word, Peopleperhour is an unethical and dishonest company. If you are not scammed up to now, you are lucky. If you have any problem, you won't get real help until you are really angry with them and you decide to report them. Avoid using Peopleperhour!