Kim K.

I want to start off by saying I have loved my Winco store at George Bush Tollway/Josey since it opened in Carrollton. All of the employees have always been very helpful and friendly. Even the day my car was hit by a cart, the manger came out and told me the damage would be covered because they are well aware that they have an issue with there slanted parking lot. However, the love I had for Winco stopped there. The insurance company, which is self-insured by Winco, never got back to me on my claim after their initial call and would not return any of the multiple messages I left. I gave up after not hearing back for a month and called their customer care number which finally prompted a call back. I was informed that my claim was being denied due to wind. I reached out to the adjuster's manager and he claimed the cart was blown out of the corral. Explain that one? They refused to show proof of any kind. I would not have had my car repaired, if I had been informed upfront that it would not be covered due to an act of nature. Their employees, and especially their managers, should be trained to know how to handle these situations. I am now out of pocket $2,000.00. I believe Winco should have honored the manager's word even if he spoke out of turn. It is called integrity and to do the right thing by your long standing customer. I will take my business elsewhere from now on.