Kirsten Y.

This company has terrible customer service and the auto renewal is deceptive and a predatory practice especially since many MDs, OTs and PTs are recommending this particular service to people with traumatic brain injuries.

I never received an email saying my account was due for renewal or for auto-billing. I haven't used it in the last year and Lumosity refuses to give me a refund for the $99. Moreover, they didn't even offer a prorated refund for the remainder of the year. Worse than this, I haven't used this in over a year so I'm really owed 1.5 years of refund if this was a legitimate customer satisfaction-guaranteed business.

Lumosity also refused to answer their 800# as listed when my credit card company called them about my disputed charge.

I would not do business with this company ever again. If the science is decent it shouldn't depend on unscrupulous and deceptive business practices.