kirsten c.

Avoid using. I've tried using them 3 times, and each time has been a disaster. This most recent time, I ordered a 12-14 pound turkey, which Kroger has on sale for $5.55. This was the primary item I wanted. I added about 10 other items to my cart. I specified "no substitutions". I paid $12.48 in surcharges for delivery. I got 2 text messages saying Kroger was out of stock on a soup and garlic I ordered. And then the order was dropped off (late). My turkey was out of stock. The shopper substituted a $35,25 pound turkey for the $5.55 turkey. They substituted dry roasted sunflower seeds for a can of soup. I WAS SO MAD! I tried calling Kroger. They said to call Instacart. I called and spent 45 minutes on hold and was eventually told they would credit me the $30 difference between the two turkeys... but on a future order. I agreed, but then discovered I will still have to pay a surcharge for picking up an order.
The bottom line is, swapping a 25 pound, $35 turkey for one that is $5.55 is BAIT & SWITCH. Kroger still has the $5.55 turkey listed on their website! I know darn well that they are not many families that want a huge turkey for Thanksgiving this year. I believe the sale price turkey is featured on Instacart so they can scam people into (instead) buying the big turkeys that Kroger is having a hard time selling. And how about substitution of dry roasted sunflower seeds for a can of spanish rice soup? Does that make ANY sense at all?