I bought my Motobecane Fantom DS Comp 29er from Bikes Direct a while back. The ordering process was easy & straightforward and my bike was delivered exactly when promised!:-) The bike itself was even better than what I was expecting, and I was expecting a great bike. However, when I received the bike there was one slight blemish to the paint on the rear triangle. I brought it to the attention of Bikes Direct, they promptly replied and remedied the situation to my complete satisfaction! I would definitely buy another bike from them and I certainly plan on doing so in the near future! It's rare to find a company that provides so much quality for such a reasonable price. 5 stars! Thanks again