Kim T.

Signed up for a 12 month trial with Planet Fitness of Kingsport. This is the Planet Fitness on Jack White Cir. Near Golden Coral.
My intentions were always to give it a try but Never used the facilities, NOT ONCE!
But I honered the contract every month regardless.
When the 12 months were up I went in to let them know I would not be renewing and to make sure that they did not do auto renewal, which they did not. They told me then that after the 12 months all was good and I owed no more.
Here we are two months later after the fact and I am charged a membership fee of $49.
When I contacted them on this it was told to me that the monthly fees have nothing to do with the membership fee and that even though my 12 months were up I still owe an annual membership fee that IS reoccurring and non refundable.
An annual fee! Even though my contract ended TWO months ago and I no longer have privileges to enter they said the annual fee is automatic and mandatory. For what?!
Even though they failed to bring this up when I clearly asked them if there was anything else I needed to do two months prior they said that if I didn't want charged an annual fee that I would have had to mention it beforehand.
No how much sense does that make?!
They have recently told me that if I don't want to continue paying the annual fee in the future then I will need to pay a penalty fee for canceling!
We will see.