Kim S.

I ordered a new phone while enrolling for Google FI. I updated my service address and shipping address, but paid w/another address. Google FI shipped the phone to my billing address, and refused (twice, once w/a chat online, and once through a phone call w/customer service rep) to ship my phone to the correct address. Then, one rep told me don't worry, I won't be charged while I was online checking my payment method and saw I was ALREADY charged. The 2nd rep told me I have to wait until the phone is refused at one address, and received back at the wharehouse to process a refund. Customer service is everything! When it stinks as an initial experience from their mistake, run! I am.