Kim N.

DO NOT BELIEVE THE 5 STAR CUSTOMER REVIEWS THAT YOU SEE BELOW. These are all reviews that the Nastygal commitee posted to salvage the situation of their bad service, bad delivery and overall bad crisis management handling.
(TLDR: Scroll to the bottom for the concluding point that can be explained by the paragraphs below)

Ordered a parcel on the 16th of December. It was projected to arrive between 5-14 working days and was shown via tracking to have been on its way and already left the warehouse. 3 weeks later, my parcel still had not arrived. Emailed Nastygal and a member of the service staff told me that my parcel was delayed and held up at customs and would reach me by 17 January. On 13 January, I gather that they could not handle the situation anymore, they emailed me telling me that my request for a full refund had been approved. I HAD NOT REQUESTED A FULL REFUND AT ALL. They also included in the email that a refund might have been processed because the clothing items that I ordered were out of stock. The question here is how could my items have been delayed if they were already shown to have been shipped out at customs.

Wrote an email to clarify, and a member of the staff gave me the response that a full refund should suffice for the trouble caused in the episode. Pressed on further for an explanation and they told me that the courier had delivered it to the wrong address, thus the items had to be returned. They still refused to give me further compensation except for a refund (which was obviously what I was entitled to since my items had been 'returned'). I wrote another email back to tell them that I had checked with my account information and the address was accurate and there was no way that the courier had delivered it to the wrong address. This time, the staff said that she had checked and the courier had indeed delivered it to the correct address, and that the problem had occurred at "the delivery stage". It was an appalling experience with Nastygal, given the amount of offhanded excuses they gave to me regarding the whereabouts of my parcel, and even so, they still refused to give me further compensation except for the full refund which is actually not even a compensation in any way because my items were forcibly 'returned'.

In addition, I told them that I was willing to let the matter go if they would just ship my original order back to me, to the correct address but they gave me an excuse that because the refund had been processed, they would be unable to ship it to me. To me, it just sounds like a convenient way to explain away their inability to proceed with my shipment because their warehouse had run out of sizes for what I had ordered in the first place. I say this because when I tried to reorder my items, most of the items that I had originally ordered are out of stock or they do not have it in the size that I wanted anymore. This should most likely not be the case, especially since my items had been returned to the warehouse. In any case, I will be checking my credit card statement to make sure that I have gotten a refund for both the delivery charges and the full price of the items. In addition, future customers should take note that the website refunds you the exact value of the items that you ordered and does not make use of your overlooking of the difference in currency between pounds (£) and dollars ($) to make a slight profit for themselves at your expense.

To sum up my experience, Nastygal is FULL OF LIES, possibly being a Ponzi Scheme of 2019. My guess is that:
The items that I had ordered had never left the warehouse in the first place because they did not have stock for the items. The tracking shown on the parcel is fake and used to temporarily satisfy customers. Upon realising that our parcels are delayed, we are given another temporary gratification in knowing that our delivery charges have been waived and that the parcel is on the way. However, close to the due date, a refund is off handedly 'forced' upon us, making us wonder what went wrong. After that, stupid excuses such as the parcel being sent to the wrong address are given to us, with the company pushing away all blame onto the courier and the fact that they have given us a full refund, to eradicate themselves of all blame. A few questions remain. Did my items actually really get shipped out of the warehouse? Also, more importantly, IS THE COMPANY PROFITTING FROM THE IGNORANCE/LAZINESS OF US CUSTOMERS? It was only upon greater reflection that I realised that I should double check my credit card statement to make sure that I had not only gotten back a refund with the right amount, but also in the right currency. In conclusion, do not order from Nastygal.

(LOOK AT THE IMAGES FOR THE DISCREPANCIES IN THEIR REPLIES)