- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
This company plagarised 50% of my paper, did NOT meet the deadline, and had to re-do the first paper because the writer completely messed it up. They ACKNOWLEDGED their writer didn't know what they were doing. Here's what they said:
It has come to my attention that you are having considerable trouble with an order, $$$$ I believe. I have done some investigating and first of all I would like to apologize for the behavior of our support representative. That is of course unacceptable and disciplinary action will be taken.
Regarding your order, all I can say is that you are correct. We are not a prideful company, I will not hesitate to admit the error here. The writer has had the requirements of the order explained and if she is determined inadequate for the task, we will make sure you get a different one. The writer went around the editorial staff in delivering the order to you incomplete, but we should have caught that right away.
It was done, 50% plagarised.
BAD COMPANY
Kim hasn’t received any thanks yous.
Kim doesn’t have any fans yet.
Kim isn’t following anybody yet.
Empty.
Kim,
Thank you for your feedback.
That said, after communicating with our support staff and writing management, we really think we've done a good job trying to fix this problem.
Here's what we've done to improve our services and your experience with us:
1. We've already given you a full refund for the entire order.
2. We've let go of the individual responsible for plagiarizing your work.
3. We're investing in better anti-plagiarism detection software to make sure these types of things don't happen again.
We pay a lot of money to have excellent anti-plagiarism software; unfortunately, it did not catch this particular issue. This was an extremely rare occurrence, and it has been dealt with as harshly as possible.
Aside from refunding your purchase (which we did before you posted this review) there isn't much more we can say other than that we fulfill thousands of orders a week and try our very best to make sure we send out original content. This was a big deal for us. This is not something that happens often and something we are taking seriously.
In looking at the way you were treated, I am happy that our support agents were gracious in providing you with 100% of your money back and a sincere apology.
We think we're taking your opinion very seriously and all of these things are being done to help build a better Ultius.
Please give us a call or text if you have any more questions or concerns.