kim m.

I did not receive genuine ugg boots pictured on website. Instead I received cheap knock-off which didn't even look the same, that actually came with broken zipper pull on one of the boots. Company would not issue full refund, instead taking off 15% restocking fee! I had to pay lots of money to ship boots that were not the same boots pictured back to CHINA! Website states easy return/exchange policy... it took 5 emails to finally get address out of them for me to send boots back. I would not reccommend this company to anybody. They ripped me off!