Kim H.’s Reviews of Armstrong Steel & more

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7/6/22

DO NOT EVER GIVE THIS COMPANY 1 CENT - YOU WILL NEVER GET THE PRODUCT OR YOUR MONEY BACK. Any positive review is more than likely fake - we have discovered dozens and dozens of victims of this bait and switch company - every story is almost identical. They lie about "locking in your steel price", give u a very reasonable and affordable quote, lie about plan/engineering timelines, double the price of your building, keep your deposit. This is what they do over and over and over again. They refused to give our > $50k back, months and months later we got plans that are egregiously flawed (unbuildable according to our engineers), received no building after they doubled the price of our building from ~100k to $200k and then refused to give our money back. Every review has the same copy and paste response but they have absolutely zero intent of ever refunding you. Somehow on sonme other platforms, they have removed bad reviews. Run for the hills - this predatory behavior on unsuspecting consumers must be stopped and Armstrong needs to be exposed for what they are.

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Thank you

Brooke G. – Armstrong Steel Rep Over a year old

Kim,

We are very sorry to see that you feel this way; however, our records indicate that several factors came into play concerning the pricing of your building.

First, your order was placed in October of 2020. When a customer purchases a building, they have 30 days to finalize a design as we cannot lock in a price indefinitely due to various external factors outside the control of our company. At your request, we agreed to extend the standard timeframe to 60 days in good faith, understanding that you would finalize your design within the agreed-upon timeline. Ultimately, the 60-day timeline was not adhered to as it took five-and-a-half months to finalize/approve the design. We do our best to communicate with our clients every step of the way, which is why we stressed early on that price increases were inevitable if the design was not approved on time.

Furthermore, in April of 2021, you requested we add components to your order such as an upgraded roof, loading for dormers, 2' overhangs, opening for a chimney, and additional custom-shaped window openings, which increased the cost of your order. You signed off on these changes; this was not a price increase that we simply added on without notifying you.

Despite our best efforts to obtain the necessary paperwork from you to keep your project on track and cost increases to a minimum, the project has been delayed for more than a year since last April. During this time, the cost of materials has continued to rise, adding to the cost of your building. We always do our best to absorb price fluctuations and shield our customers from increasing costs driven by economic factors outside our control. As material prices rose in May of 2021, you were issued less than a 20% price increase.

We regret that you've had a negative experience but feel we are doing our best to help with your situation. Please contact your Project Manager to discuss your project further, or email us at ClientAdvocate@armstrongsteel.com for assistance. We look forward to completing your building and earning your satisfaction.

Best,
The Armstrong Steel Team