Kim F.

The reason I gave one star is because someone actually answered the phone. This was the most unpleasant experience EVER! I ordered 2 items online shipping to 1 person/address. When I checked out, there were 2 shipping charges for $14.99 in my cart. I thought it must be a mistake so I immediately called customer service to make the adjustment and they said "no" that was their policy. I asked them to tell me where on the website that it's indicated, and they said "it was not clearly stated." I asked again to remove the duplicate charge and they said no. I then asked to cancel my order and they said it was already "in process". I was left with no other option than to dispute the charge with my credit card company who took care of it right away. Shari's Berries customer service department left me no other option than to write this review. Sorry Shari, your berries are rotten!