Kim C.

Bait and switch. They are kind, understanding, and say all of the right things when they are assessing your damage. Then as soon as you give them your down payment, you won't be able to get a hold of them, they send workers who don't speak English, they use subpar, low end, budget materials, rush the job, and if you are a woman or elderly they will mansplain and manipulate.

Lance Pollard was the estimated who walked through with me. Who did not tell the project manager that the windows needed to be sealed and waterproofed. I had to tell the workers, in my limited Spanish, what to do. When I asked for an estimate for some work outside of what the insurance would cover, he did not give me an estimate, he added it to the scope. When I asked him to remove a couple of things from the scope, he changed it completely. He did not listen, he placed the blame on ME and then would no longer take or return my calls.

When I discussed the issues with the project Manager, Brooks Huntsman, he spoke to me as if I were of no importance, he condescended me, he blamed me and said that we changed our minds 10 times. Which was a complete lie. We changed a couple of items, which happens in construction.

Lance Pollard intimidated my 79 year old mother, and flat out LIED to her. He scared her into cheaper products, after I told him, MANY times that I was the one to discuss the project with at all times. As soon as they figured out that they could intimidate and manipulate my mother they ignored my calls, my texts, my emails, and would only all to get.

My mom's basement flooded and it was covered by insurance. This company sent an estimate to my mom's insurance company for over $25K.

As soon as my mom gave them a $12k check for half of the payment the communication ended, the workers were not told to everything that needed to be done. They manipulated my mom into lower quality materials, and the work that was done was rushed and low quality.

I personally finished my mom's basement when my dad was diagnosed with Cancer. I know the quality of materials that were damaged by the flood and I know the quality of work that was done. I put in top end, high quality materials. And with the help of my dad, uncle, brother, and cousins, my parents had a beautiful finished basement.

Now my mom has a hodgepodge of low quality rushed work. And an UGLY AF basement. The plank flooring is not tight, it has gaps, and they made no attempts to even the concrete floor before installation, so it's only a matter of time before some of the planks will fail under use.

The tile job in the shower is shoddy, looks horrible, and the main window in the shower was NOT insulated, nor waterproofed, so any water from the outside will just find its way back in again and create an entirely new problem.

There are places that are not sealed, missing paint, and the formerly beautifully tiled floor is now a cheap ugly linoleum.

$25K+ for a job that will need to be redone by professionals.

Do not use Servpro West Jordan for your reconstruction. Aka: Sun Star Construction. You will 100% regret it!

There really needs to be an option for negative stars. RUN, don't walk, RUN away from this company. They are 100% pure scam artists that WILL rip you off. 1. Due to reasons beyond our control we missed our connection flight into Rome. I called to let the company know and was told they would be closed when we arrived. I asked if the reservation would still be good on the morning and was told Yes, NO PROBLEM. 2. They are away from the airport, don't answer their phones and we were forced to pay €30 for a taxi to drive us two miles and drop us off at what used to be their location. We walked to the address we were given, which was still incorrect. When we finally arrived they told me my reservation was cancelled and I would have to pay $160 more. (They charged me $280).

3. They handed me a key and I had to walk the lot looking for the car by its type and license plate.

4 They did NOT walk around the car with me, the fuel was at less than half, the girl said no problem bring it back that way. I took video of the entire car to point out the scratches and dents, and fuel level.

5. The car had a warning every time it was turned on. When we returned they just took the key. When I asked for someone to walk the car with me they said everything was good. I asked for a receipt, and they told me it would be emailed to me and would not give me a copy. I received ZERO paperwork from these scammers. When I received the email, the receipt showed that the fuel was not full, (I brought it back at the level it was given to me), there were new scratches and dents, (which were there when I rented it and I have video PROOF), and that the car was dirty. We took EVERYTHING out of the car. We tossed all of the garbage before we returned it.

I put a block on my card, however, they did put a $500 hold on my Credit Card that I will probably never see again.

I did not book this car, it was done through Jetline Vacations. Run far from them as well!

Based on the experience I had with this company, and a few rip off cab drivers, I will never visit Rome again.
Date of experience: September 14,2023