Kimberly L.

I have been an Unlimited Member for over a year now. Overall, I like it and will continue to use it because I love being able to rotate my wardrobe so much. However, I very much agree with other reviewers who have expressed frustration with not being able to rent items they like. The inventory of clothes is just not large enough given the amount of members, in my opinion. It's really difficult if not impossible to get the items you like because they are usually unavailable when it's time to rent. I find this is especially true when trying to select a more formal dress. Slim pickings. Making lists ahead of time is a waste--none of those items will be available. If you are admiring something, so is every other member. The Unlimited customer who will have the best experience is the one who is very flexible about what she wears. I do find that customer service is helpful/supportive and they respond in a timely manner. I have also been happy with how quickly my items arrive at my home. I hope that RTR will continue to improve upon this great concept it's started.