Kimberly J.

Hello,
I am leaving this review here in case there is a Christmas angel in this corporation which would help me. CrowdRise purchased gofundme which means any issue occurring with gofundme is essentially a CrowdRise problem. I am helping my friend raise money for her son's emergency dental surgery. He has congenital rickets which leaves him in extreme pain and they have finally found a surgeon who can operate on his teeth. I have been raising money since the fall and now right before we were about to cash out the campaign the platform is missing. The funds are unable to be retrieved and her son has surgery next week. This feels criminal. It feels like negligence and abuse. I have written to GoFundMe 10 times in 2 days and there is NO response. I have escalated in to the BBB and their legal team but it is time for the company who purchased GoFundMe to get involved and help get our fundraiser back online so this poor kid can have his surgery next week,
Sincerely
Kimberly Johnston
Tofino, BC
Fundraiser which was deleted by GoFundMe:
https://www.gofundme.com/f/Dental-Emergency-Care-for-Sunny

Attached is a screen shot from someone named "Mac" at the company who assures our funds are still there but they are not. The whole page is gone including how to retrieve the funds.