Kimberly A.

This company is HORRIBLE! Don't ever deal with them! I ordered a laptop battery on December 2,2010 and it is now January 12,2011 and still no battery! I emailed this Robin Gan nearly 3 weeks after ordering the part and was told that all packages from around this date had been sent to customs. Then another week passed and still no word so I emailed them again and was told that actually the items were in the Hong Kong Post. I mentioned that since I needed the battery and it was an issue on their end they should resend the part and I would return the first one if it ever came... they did not do this. They now emailed me yesterday 1/11/11 and said the item was returned to them and would I like it resent or refunded! I asked for a refund and ordered the battery from a US company (PS I had no idea it was not a US company when I ordered the part). Ordered from GetPartsOnline.com and the item was even cheaper! HOpefully this experience will be better and I will receive a refund from Global laptop batteries!