Kimberly A.

TMy $350 phone broke so I filed a replacement claim. I had been paying $7 per month for SEVERAL years, absolutely paid far more than this first claim ever. I had to pay a $50 deductible, which I paid with my debit card. I never got to speak with a representative at all. The replacement arrived, so now I've paid $50 bucks toward a $350 phone and some $2500 in monthly cost. There was nothing in the box except the phone and a plug in. Nothing for a return of my broken phone, and nothing saying I was required to send it to them. I've since lost the old phone, or at least haven't found it, and a couple days ago I received an email, the first one to my knowledge telling me that since I had not sent them my old broken phone, they had taken $80 from my bank account. Now the only way for them to have my bank info. Is when I paid the deductible, and I have never given any authority to any party to take liberties with my bank account without my consent. So now I have paid $130 for a $350 dollar phone, and $2500 in premiums never claimed on. I contacted these folks and was told I was required to send them my phone, upon asking why I received this answer. "because that's our policy" when I asked what made them think they had a right to take money from my bank account, I was told I had been informed. I did not speak to anyone and had no idea until they reached into MY BANK ACCOUNT without permission. I say to all of you. Put your 7 dollars in a coffee can and shove it under your bed. You'll be able to fix it replace your phone a few times, and go on vacation. This seems wrong to me.